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In certain circumstances, you may be required to provide further information such as photo identification for loss prevention or legislative requirements. Returns must be accompanied by a receipt or other itemised, verifiable proof of purchase such as a Everyday Rewards statement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer. If we cannot repair the product within a reasonable time, you can choose a refund or replacement.

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If the problem is not major, we may choose to give you a free repair instead of a replacement or refund if this is possible.

Is significantly different from the description of the product orīut does not include damage caused by misuse or returns simply due to change of mind. Has a problem that would have stopped you buying it had you known about it Examples of major failure are when the product: If the problem is major, you are entitled to a replacement, repair or refund. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. You are also entitled to choose a refund or replacement for major failures with goods. To a refund for the unused portion, or to compensation for its reduced value. To cancel your service contract with us and For major failures with the service, you are entitled: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Please note that delivery fees paid for online orders are non-refundable for change of mind returns. Refunds will only be made using the original payment method stated on your proof of purchase. Returns can be processed at any BIG W store, including online orders. Is not a personalised item, digital download, pre-paid card, voucher or clearance item Has not been worn or used and, if a perishable product, is not expired

Is still in its original and saleable condition and packaging, with all accessories included Returns within 90 daysīIG W will happily give you a refund or exchange within 90 days of purchase, provided you have proof of purchase and the product: This policy is in addition to your rights under the Australian Consumer Law, which are described in our Faulty Goods Returns Policy. BIG W gives you 90 days to return a product that you’ve changed your mind on.

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